Terms of Service
PawOrb™
Last Updated: 24 October 2026
Welcome to PawOrb!
These Terms of Service govern your use of our website, www.paworb.com, and the purchase of products and services offered by PawOrb.
At PawOrb, we’re committed to providing high-quality pet accessories, transparent business practices and a reliable shopping experience.
By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable consumer laws.
Please read these terms carefully before using our website or purchasing our products.
1. About PawOrb
PawOrb is an Australian-owned pet accessories business specialising in practical, innovative products designed for pets and their owners.
Business Name: PawOrb
ABN: 23 772 180 267
Website: www.paworb.com
Email: contact@paworb.com
Postal Address:
PawOrb
PO Box 6331
Yatala QLD 4207
Australia
Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website.
2. Use of Our Website
By accessing or using our website, you agree to:
* Use the website for lawful purposes.
* Provide accurate information when placing orders.
* Refrain from engaging in fraudulent or misleading activities.
* Avoid interfering with the security, functionality or operation of our website.
* Respect PawOrb’s intellectual property and the rights of others.
We reserve the right to restrict access to our website where reasonably necessary to prevent misuse, fraud or unlawful activity.
3. Product Information & Availability
We make reasonable efforts to ensure that all product descriptions, photographs, specifications and prices displayed on our website are accurate and up to date.
However, slight variations in colour or appearance may occur due to lighting, photography and individual screen settings.
Product availability may change without notice.
We reserve the right to update product descriptions, introduce new products, discontinue items or modify product specifications, provided that existing customer orders and applicable consumer rights are respected.
If an ordered product becomes unavailable, we will contact you and provide appropriate options, including a refund where required.
4. Pricing & Payments
Unless otherwise stated, prices displayed on our Australian storefront are in Australian dollars (AUD).
Where applicable, Australian Goods and Services Tax (GST) is included in advertised consumer prices.
Shipping charges and any other applicable fees will be displayed before payment is completed.
Payments are processed through secure third-party payment providers supported by Shopify.
By placing an order, you confirm that you are authorised to use the selected payment method.
PawOrb reserves the right to correct genuine pricing or listing errors.
If an error affects an order, we will contact the customer to discuss the available options, including cancellation and a refund where appropriate or legally required.
5. Orders & Order Confirmation
When you place an order through our website, you will receive an electronic order acknowledgement or confirmation.
We may contact you if additional information is required to process your order.
Orders are subject to product availability, successful payment and applicable verification requirements.
We may decline or cancel an order where there is a legitimate reason, including suspected fraud, unavailable stock or an obvious pricing error.
Where payment has already been received for an order we cannot fulfil, we will provide a refund in accordance with applicable law.
6. Preorders & Product Launches
PawOrb may offer selected products for preorder before they become available for immediate dispatch.
Our initial product launch is planned for December 2026.
Preorder products will be clearly identified on our website, together with their estimated dispatch date or dispatch window.
By placing a preorder, you acknowledge that:
* The product may not be immediately available for dispatch.
* Payment may be collected at the time of purchase.
* Estimated dispatch dates may change due to production, freight, customs or other circumstances.
* Delivery estimates begin after dispatch unless otherwise stated.
If a material delay occurs, we will communicate updated information and provide appropriate options.
Where a delay, non-delivery or other issue gives rise to cancellation or refund rights under applicable consumer law, PawOrb will honour those rights.
For further information, please refer to our Preorder Information page.
7. Personalised Engraving & Customisation
PawOrb offers optional engraving services, allowing customers to personalise selected products.
Customers may choose from three available engraving fonts and enter up to eight characters, subject to the options displayed on the product page.
The standard engraving charge is $15 AUD per product, unless otherwise advertised.
Customers are responsible for reviewing all engraving details before confirming their order, including:
* Names and spelling.
* Capitalisation.
* Character selection.
* Font preferences.
* Other personalisation instructions.
Once engraving has commenced, voluntary modifications or cancellations may not be possible.
Personalised products are generally excluded from voluntary change-of-mind returns.
However, this does not affect your rights where a product is faulty, incorrectly engraved by PawOrb, not as described or otherwise fails to meet applicable consumer guarantees.
PawOrb reserves the right to decline engraving requests containing unlawful, threatening, discriminatory or otherwise inappropriate content. If an order cannot be fulfilled because an engraving request is declined, we will offer an appropriate alternative or refund.
8. Shipping & Delivery
PawOrb currently offers shipping to Australia and New Zealand.
Shipping costs are displayed during checkout, and delivery estimates depend on the destination, product availability and selected delivery service.
Estimated standard delivery within eligible Australian metropolitan areas is approximately 3–5 business days after dispatch.
Regional, remote and international deliveries may require additional time.
Delivery timeframes are estimates and are not guaranteed unless expressly stated.
If an order is delayed, lost or damaged during delivery, please contact our customer support team.
We will investigate the issue and provide an appropriate resolution in accordance with applicable consumer law.
For further details, please refer to our Shipping & Delivery Policy.
9. Returns, Refunds & Exchanges
PawOrb offers a 30-day voluntary change-of-mind return policy for eligible products.
To qualify, products must generally be unused, in their original condition and accompanied by their original packaging and accessories.
Personalised or engraved products are excluded from voluntary change-of-mind returns unless otherwise agreed.
For approved change-of-mind returns, customers initially pay return postage. PawOrb will reimburse reasonable standard return postage costs after the eligible product has been received and inspected, provided a valid postage receipt is supplied.
Faulty products and other consumer guarantee claims are handled in accordance with applicable law.
For complete details, please refer to our Returns & Refunds Policy.
Nothing in these Terms limits or excludes your statutory consumer rights.
10. Warranty & Consumer Guarantees
PawOrb offers a 12-month voluntary warranty against eligible defects in materials and workmanship under normal, intended use.
This warranty is provided in addition to your rights under Australian Consumer Law.
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
For a major failure, customers may be entitled to choose a refund or replacement and seek compensation for other reasonably foreseeable loss or damage.
For a failure that is not major, PawOrb may be entitled to repair or replace the product within a reasonable time.
Consumer guarantees may continue to apply beyond the 12-month voluntary warranty period.
New Zealand customers also retain any mandatory rights available under applicable New Zealand consumer protection legislation.
Further information is available in our Warranty & Product Care Policy.
11. Promotions, Discounts & Special Offers
From time to time, PawOrb may offer promotional discounts, introductory pricing, bundle offers, giveaways and other special promotions.
Promotions may be subject to:
* Specified start and end dates.
* Product availability.
* Eligibility requirements.
* Promotional code conditions.
* Purchase quantity requirements.
* Other clearly disclosed promotional terms.
Unless expressly stated otherwise, promotional offers cannot be combined.
PawOrb reserves the right to amend or withdraw promotional offers prospectively, subject to applicable law and any commitments already made to customers.
Promotional purchases retain all applicable consumer guarantee protections.
12. Product Use & Safety
PawOrb products are intended to be used in accordance with their descriptions and supplied instructions.
Customers should:
* Follow the product’s instructions and recommended care procedures.
* Inspect products and accessories regularly for signs of damage or wear.
* Keep detachable accessories and small components away from unsupervised children and pets.
* Discontinue use if a product becomes damaged or unsafe.
* Clean and maintain products appropriately.
PawOrb is not responsible for damage arising solely from misuse or unauthorised modification where permitted by law.
Nothing in this section excludes liability for defective products or restricts rights under applicable consumer protection legislation.
13. Intellectual Property
The PawOrb name, logo, original branding, website content, photographs, graphics, marketing materials and other original creative assets are owned by PawOrb or used under appropriate authorisation.
These materials may be protected by trademark, copyright and other intellectual property laws.
You may not reproduce, distribute, modify or commercially exploit protected PawOrb materials without prior written permission, except where permitted by law.
Certain product designs, manufacturing technologies and other intellectual property may be owned by or licensed from third parties.
Nothing in these Terms claims ownership of intellectual property belonging to another party.
14. Customer Reviews & Submitted Content
Customers may choose to submit reviews, photographs, feedback or other content relating to PawOrb products.
By submitting content directly to PawOrb for publication, you confirm that you have the right to share that content.
Where you expressly authorise us to use submitted content for promotional purposes, you grant PawOrb a non-exclusive, royalty-free licence to use that content for the agreed purposes.
We will not treat an ordinary customer service enquiry as permission to use private photographs or correspondence in advertising.
We reserve the right to moderate or remove content from our own website where reasonably necessary, including unlawful, abusive, fraudulent or misleading material.
15. Privacy & Personal Information
Your privacy is important to us.
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy legislation.
Information may be used to process orders, provide customer support, manage deliveries and deliver marketing communications where permitted.
For further details, please review our Privacy Policy available on our website.
16. Third-Party Websites & Services
Our website may contain links to third-party websites or use external services, including payment providers, delivery companies and social media platforms.
These third parties operate under their own terms and privacy policies.
PawOrb does not control independent third-party websites and is not responsible for their content or practices, except to the extent required by applicable law.
17. Limitation of Liability
To the extent permitted by law, PawOrb is not liable for losses caused solely by circumstances outside our reasonable control or by misuse of products contrary to supplied instructions.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory remedy or liability that cannot lawfully be excluded.
Where the law provides customers with a right to a refund, repair, replacement or compensation, those rights remain fully enforceable.
18. Website Availability
We aim to maintain a reliable and accessible online shopping experience.
However, our website may occasionally be unavailable due to maintenance, technical issues, service interruptions or circumstances outside our reasonable control.
We may update, improve or temporarily suspend website features where reasonably necessary.
These changes do not affect existing customer rights or obligations relating to accepted orders.
19. Changes to These Terms
PawOrb may update these Terms of Service from time to time to reflect changes in our products, business operations, website functionality or legal requirements.
Updated Terms will be published on our website with a revised effective date.
Changes will not retrospectively remove or reduce rights relating to orders already accepted.
20. Governing Law
These Terms of Service are governed by the laws of Queensland, Australia, subject to any mandatory consumer protection laws that apply.
Customers in Australia and New Zealand retain all rights and remedies provided by applicable legislation.
Nothing in these Terms prevents customers from exercising statutory rights or accessing legally available dispute resolution processes.
21. Contact Information
For questions about these Terms of Service, your order or our products, please contact:
PawOrb™
Business Name: PawOrb
ABN: 23 772 180 267
Postal Address:
PO Box 6331
Yatala QLD 4207
Australia
Email: contact@paworb.com
Website: www.paworb.com
We are committed to providing transparent information, dependable customer service and a positive shopping experience.
Thank you for choosing PawOrb™
Adventures start together.