Preorder Information Policy
PawOrb™
Last Updated: 24 October 2026
Something exciting is on its way.
At PawOrb, we’re preparing to introduce a new way to keep your four-legged companion hydrated wherever life takes you.
As we approach our official launch in December 2026, we’re offering customers the opportunity to secure their PawOrb ahead of general availability.
Our first release will be limited, and we want to make the preorder experience as simple, transparent and exciting as possible.
This policy explains how PawOrb preorders work, including payment, product availability, promotional offers, personalised engraving, shipping and your consumer rights.
1. What Is a Preorder?
A preorder allows customers to purchase a PawOrb before it becomes available for immediate dispatch.
By placing a preorder, you secure the quantity of products included in your confirmed order from our allocated preorder stock.
Preorder products will be clearly identified on our website, together with their estimated dispatch date or dispatch window.
Payment is collected at checkout, and an order confirmation will be sent to the email address provided.
Please note that placing a preorder does not mean your product has already been dispatched.
2. Official Launch & Availability
PawOrb is scheduled to officially launch in December 2026.
Our first production release consists of a limited quantity of PawOrb products.
To ensure a smooth launch and fulfilment experience, preorder availability may be restricted to the stock allocated for our initial release.
Once our available preorder allocation has sold out, additional orders may be temporarily unavailable until further stock is confirmed.
We encourage customers interested in securing a PawOrb from our first release to place their preorder while stock remains available.
Estimated dispatch dates will be displayed on the relevant product page before purchase.
3. Preorder Pricing
Our planned introductory retail pricing is:
* Single PawOrb: $49.95 AUD
* Two PawOrbs: $84.95 AUD
* Personalised engraving: Additional $15.00 AUD per product
All prices are subject to any clearly advertised promotional offers and are displayed in Australian dollars on our Australian storefront.
Where applicable, GST is included in advertised consumer prices.
Shipping charges and any other applicable fees will be displayed before checkout is completed.
The total amount payable will be confirmed before payment.
4. Preorder Promotions & Discounts
To celebrate our upcoming launch, PawOrb may offer exclusive promotional discounts to customers who preorder.
A 20% preorder discount may be available through an advertised promotional code during the applicable campaign period.
Customers must enter the valid promotional code at checkout unless the discount is automatically applied.
Promotional offers may be subject to:
* Specified start and end dates.
* Product eligibility.
* Stock availability.
* Minimum purchase requirements.
* Promotional code conditions.
* Other terms clearly disclosed with the offer.
Unless expressly stated otherwise, promotional discounts cannot be combined with bundle pricing or other offers.
The final discounted price will be displayed at checkout before payment is completed.
PawOrb reserves the right to modify or withdraw promotional offers prospectively, subject to applicable law and commitments already made to customers.
5. Personalised Engraving
PawOrb offers optional personalised engraving, allowing customers to make their product uniquely theirs.
Customers can personalise eligible PawOrb products with a name or selected text.
Our engraving options include:
* A maximum of eight characters.
* Three available font styles.
* A live visual preview where supported by the website.
* An additional charge of $15.00 AUD per engraved product.
Customers are responsible for carefully reviewing their engraving details before confirming their order.
Please ensure all spelling, capitalisation and font selections are correct.
Once engraving has commenced, voluntary changes or cancellations may no longer be possible.
If an engraving error is caused by PawOrb, or the product otherwise fails to meet applicable consumer guarantees, we will provide an appropriate remedy.
Personalised products retain all applicable statutory consumer protections.
6. Bundle Purchases & Multiple Products
Customers may purchase multiple PawOrb products in a single order.
Where available, our two-product bundle offers customers a promotional combined price.
For example:
Two PawOrbs — $84.95 AUD
Optional engraving is charged separately for each product selected for personalisation.
For example:
* Two PawOrbs: $84.95
* Engraving for the first PawOrb: $15.00
* Engraving for the second PawOrb: $15.00
* Total: $114.95 AUD, excluding any applicable shipping charges or additional promotions.
Bundle pricing and promotional discounts are subject to their advertised conditions.
Customers will be able to review the final order total before completing payment.
7. Preorder Payments
Full payment is collected at the time a preorder is placed.
Payments are processed securely through the payment methods available on our Shopify website.
Once payment is successfully completed, customers will receive an order confirmation by email.
The confirmation will include relevant order details and the products purchased.
Customers should retain their order confirmation for future reference.
8. Preorder Processing & Dispatch
Preorders will be prepared for dispatch once the relevant stock has arrived, completed any necessary quality checks and become available for fulfilment.
We aim to dispatch preorder orders as efficiently as possible.
Estimated dispatch dates or dispatch windows will be communicated before purchase.
Please note that:
* Preorder products are not available for immediate dispatch.
* Standard delivery estimates begin after dispatch.
* Personalised orders may require additional preparation time.
* Manufacturing, freight, customs or operational circumstances may affect estimated dispatch dates.
Where a material delay occurs, we will provide affected customers with updated information and appropriate options.
9. Shipping & Delivery
PawOrb currently ships to:
* Australia
* New Zealand
Once your preorder has been dispatched, delivery estimates will depend on your destination and the delivery provider.
Estimated standard delivery within eligible Australian metropolitan areas is approximately 3–5 business days after dispatch.
Regional, remote and international delivery times may vary.
Where tracking is available, customers will receive tracking information after their order has been dispatched.
Shipping charges will be displayed at checkout before payment.
For complete information, please refer to our Shipping & Delivery Policy.
10. Preorder Delays & Updates
We understand that customers look forward to receiving their PawOrb, and we aim to provide clear and timely communication.
Although we make reasonable efforts to meet estimated dispatch dates, unexpected delays may occasionally occur.
These may include manufacturing delays, freight disruptions, customs processing or other circumstances affecting fulfilment.
If a material delay occurs, PawOrb will:
* Inform affected customers as soon as reasonably practicable.
* Provide an updated estimated dispatch timeframe where available.
* Explain any relevant options, including cancellation or refunds where applicable.
If a product cannot be supplied within the agreed timeframe or, where no timeframe was agreed, within a reasonable time, customers may be entitled to cancel and receive a refund under applicable consumer law.
Nothing in this policy limits those rights.
11. Changes to Preorders
If you need to update your preorder details, please contact our customer support team as soon as possible.
We may be able to assist with changes to:
* Delivery information.
* Product quantities.
* Personalisation details.
* Other order information.
Changes are subject to the stage of order processing, stock availability and any personalisation already completed.
Once an order has been dispatched, modifications may no longer be possible.
12. Preorder Cancellations
Customers wishing to cancel a preorder should contact contact@paworb.com as soon as possible.
For standard, non-personalised products that have not yet been dispatched, PawOrb will generally accept voluntary cancellation requests and issue a refund.
For personalised products, voluntary cancellation may no longer be possible once engraving has commenced.
If PawOrb cannot fulfil an order, experiences a delay that gives rise to statutory cancellation rights or otherwise fails to meet applicable consumer guarantees, customers will receive the remedies required by law.
Approved refunds will generally be processed to the original payment method.
Please allow up to 10 business days for PawOrb to process an approved refund, with additional time potentially required by the payment provider.
13. Returns & Refunds After Delivery
PawOrb offers a 30-day voluntary change-of-mind return policy for eligible products.
The 30-day period begins on the date your product is delivered, not the date your preorder is placed.
To qualify for a voluntary change-of-mind return, products must generally be unused, in their original condition and accompanied by their original packaging and accessories.
Personalised or engraved products are excluded from voluntary change-of-mind returns unless otherwise agreed.
For approved change-of-mind returns, PawOrb will reimburse reasonable standard return postage costs after receiving and inspecting the eligible returned product, provided a valid postage receipt is supplied.
These conditions do not affect your statutory rights in relation to faulty, damaged, incorrect or otherwise non-compliant products.
For further information, please refer to our Returns & Refunds Policy.
14. Australian Consumer Law
PawOrb is committed to complying with Australian Consumer Law.
All preorder purchases are covered by applicable consumer guarantees.
These guarantees cannot be excluded or restricted by our preorder conditions.
Customers may be entitled to a refund, replacement, repair, cancellation or compensation depending on the circumstances and the nature of any failure.
Consumer rights apply regardless of whether:
* A product was purchased on preorder.
* A promotional discount was used.
* The product was purchased as part of a bundle.
* The product was personalised or engraved.
* The voluntary return period has expired.
Customers in New Zealand also retain applicable mandatory consumer rights under New Zealand law.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.
15. Customer Support
If you have questions about your preorder, engraving options, promotional discounts or estimated delivery, our team is here to assist.
Please contact:
PawOrb™
Business Name: PawOrb
ABN: 23 772 180 267
Postal Address:
PO Box 6331
Yatala QLD 4207
Australia
Email: contact@paworb.com
Website: www.paworb.com
Thank You for Supporting PawOrb™
Every great brand starts somewhere, and we’re incredibly grateful to everyone supporting PawOrb from the very beginning.
Our first release represents the beginning of something special, and we’re excited to share it with pet owners across Australia and New Zealand.
Thank you for being part of our journey.
Adventures start together.