Privacy Policy
PawOrb™
Last Updated: 24 October 2026
At PawOrb, we value your trust and are committed to protecting your privacy. We believe your personal information should be handled with care, transparency and security.
This Privacy Policy explains how PawOrb collects, uses, stores and shares personal information when you visit our website, purchase our products, subscribe to our updates or interact with our business.
By using our website, you acknowledge the information practices described in this Privacy Policy.
1. About PawOrb
PawOrb is an Australian-owned pet accessories business dedicated to creating practical, high-quality products for pets and their owners.
Business Name: PawOrb
ABN: 23 772 180 267
Website: www.paworb.com
Email: contact@paworb.com
Postal Address:
PawOrb
PO Box 6331
Yatala QLD 4207
Australia
For privacy-related questions or requests, please contact us using the details above.
2. Information We Collect
When you interact with PawOrb, we may collect personal information including:
* Personal details: Your name, email address, telephone number, billing address and delivery address.
* Order information: Products purchased, order history, payment status, delivery details and transaction records.
* Personalisation details: Engraving requests, selected fonts and other customisation preferences.
* Customer communications: Enquiries, feedback, reviews and correspondence with our support team.
* Marketing preferences: Newsletter subscriptions, promotional preferences and consent records.
* Technical information: IP address, browser type, device information, website interactions and cookie-related data.
We collect information directly from you, automatically through your use of our website, and where appropriate from service providers involved in processing your transactions.
3. How We Use Your Information
We collect and use personal information for legitimate business purposes, including:
* Processing and fulfilling purchases and preorders.
* Managing payments, deliveries, returns and refunds.
* Processing personalised engraving requests.
* Providing order confirmations, tracking updates and customer support.
* Managing warranty claims and product-related enquiries.
* Sending promotional emails and product announcements where permitted.
* Improving our website, products and shopping experience.
* Understanding website performance and marketing effectiveness.
* Preventing fraud, protecting our systems and complying with legal obligations.
We do not sell customer contact lists to third parties.
4. Shopify and Third-Party Service Providers
Our online store is powered by Shopify, which provides the ecommerce technology used to operate our website.
To deliver our services, personal information may be processed or shared with trusted third-party providers, including:
* Shopify and associated ecommerce services.
* Secure payment processing providers.
* Shipping, postal and delivery companies.
* Email marketing and customer communication platforms.
* Website analytics and advertising platforms.
* Customer service and technical support providers.
We share information only where reasonably necessary for the relevant business purpose or otherwise permitted or required by law.
These service providers may operate in Australia or overseas and may have their own privacy policies.
For more information about Shopify’s handling of personal information, please visit https://www.shopify.com/legal/privacy.
5. Payment Security
Customer payments are processed through supported secure payment providers.
PawOrb does not require customers to provide complete payment card details directly to our customer support team.
Payment providers use security measures designed to protect transaction information.
While we take reasonable steps to protect customer information, no electronic transmission or storage system can guarantee absolute security.
6. Marketing Communications
When you subscribe to PawOrb updates or otherwise agree to receive promotional communications, we may contact you about:
* New product launches and announcements.
* Exclusive offers and promotional discounts.
* Preorder opportunities and stock availability.
* Competitions, giveaways and special events.
* Product news and other PawOrb updates.
You can unsubscribe from promotional emails at any time using the unsubscribe link included in our emails or by contacting contact@paworb.com.
Unsubscribing from marketing communications will not affect essential messages relating to your orders, payments or customer service enquiries.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with PawOrb.
These technologies may be used to:
* Maintain shopping cart and checkout functionality.
* Remember website preferences.
* Measure website traffic and performance.
* Improve website usability.
* Understand the effectiveness of advertising campaigns.
* Deliver relevant marketing where enabled and permitted.
You can manage certain cookies through your browser settings or privacy controls available on our website.
Disabling some cookies may affect website functionality.
8. International Data Processing
PawOrb operates in Australia and currently serves customers in Australia and New Zealand.
Some service providers, including Shopify and other technology platforms, may store or process personal information in countries outside Australia.
Where applicable, we take reasonable steps to ensure overseas disclosures comply with relevant privacy requirements.
9. How We Protect Your Information
We take reasonable measures to protect personal information against unauthorised access, misuse, interference, loss, modification and disclosure.
These measures may include secure ecommerce systems, access controls and the use of reputable service providers.
Access to customer information is limited to people and service providers who reasonably require it for authorised business purposes.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
* Complete orders and provide customer support.
* Maintain accurate business and financial records.
* Manage returns, refunds and warranty obligations.
* Resolve disputes and prevent fraud.
* Meet applicable legal and regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required or permitted by law.
11. Accessing and Correcting Your Information
You may contact PawOrb to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or outdated.
We will consider and respond to requests in accordance with applicable privacy laws.
To submit a request, email contact@paworb.com.
12. Privacy Complaints
If you have concerns about how PawOrb has handled your personal information, please contact us.
We will review your complaint and aim to respond within a reasonable timeframe.
Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
13. Children’s Privacy
Our website and products are intended for general consumers and are not specifically directed towards children.
We do not knowingly seek to collect personal information directly from children for marketing purposes.
If you believe a child has provided personal information to us inappropriately, please contact our support team.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, services or legal obligations.
Any updates will be published on this page, together with the revised date.
We encourage customers to review this policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
PawOrb™
ABN: 23 772 180 267
Postal Address:
PO Box 6331
Yatala QLD 4207
Australia
Email: contact@paworb.com
Website: www.paworb.com
At PawOrb, protecting your personal information is part of our commitment to delivering a trustworthy and professional shopping experience.
Adventures start together.