Shipping & Delivery Policy
PawOrb™
Last Updated: 24 October 2026
At PawOrb, we believe every adventure should start with a great experience, including the moment your order arrives.
We’re committed to providing reliable shipping, transparent delivery information and exceptional customer service.
Whether you’re preparing for your next outdoor adventure or treating your four-legged companion, we’re here to make sure your PawOrb reaches you safely.
This policy outlines our shipping destinations, processing times, delivery estimates, preorder arrangements and procedures for delayed or missing orders.
1. Where We Ship
PawOrb currently offers shipping to customers in:
* Australia
* New Zealand
We are proudly based in Queensland, Australia, and look forward to expanding our international shipping options in the future.
If your location is not currently supported, we encourage you to follow our social media channels or subscribe to our newsletter for future shipping announcements.
2. Order Processing & Dispatch
Orders are prepared for dispatch once payment has been successfully processed and the ordered products are available.
We aim to process standard in-stock orders within 1–2 business days, subject to order volumes and operational availability.
Orders placed on weekends or Queensland public holidays will generally begin processing on the next business day.
During product launches, promotional events and periods of high demand, additional processing time may be required.
If a significant processing delay occurs, we will endeavour to keep affected customers informed.
Please note that processing time is separate from the estimated shipping and delivery timeframe.
3. Australian Shipping & Delivery
We aim to provide efficient and reliable delivery throughout Australia.
Estimated standard delivery times after dispatch:
* Metropolitan areas: Approximately 3–5 business days.
* Regional areas: Delivery may take longer depending on location.
* Remote areas: Additional delivery time may be required.
These timeframes are estimates and may vary depending on the delivery provider, destination, public holidays, weather conditions and other circumstances.
Delivery timeframes are not guaranteed unless expressly stated at checkout.
We recommend allowing additional time for orders required for special occasions.
4. New Zealand Shipping & Delivery
PawOrb also offers shipping to customers throughout New Zealand.
Estimated delivery timeframes and available shipping options will be displayed at checkout where supported.
International delivery times may vary depending on:
* Delivery location.
* International freight services.
* Customs processing.
* Local delivery providers.
* Public holidays or unexpected transport disruptions.
Customers are responsible for any applicable import duties, customs fees or taxes not collected at checkout, where permitted by law.
Any charges collected by PawOrb at checkout will be clearly displayed before payment.
5. Shipping Costs
Shipping charges are calculated or displayed during checkout based on the order, delivery destination and available shipping services.
Customers will be able to review applicable shipping charges before completing their purchase.
From time to time, PawOrb may offer promotional shipping discounts or free-shipping offers.
Any such promotions will be subject to their advertised conditions, eligibility requirements and validity periods.
6. Order Tracking
Where tracking is available, customers will receive a shipping confirmation email containing tracking information once their order has been dispatched.
Tracking details may take some time to become active in the delivery provider’s system.
Customers can use the tracking information provided to follow the progress of their delivery.
If you experience difficulty tracking your order, please contact our customer support team at contact@paworb.com.
7. Preorders & Launch Orders
PawOrb may offer customers the opportunity to preorder products before they become available for immediate dispatch.
Our initial product launch is planned for December 2026.
Products available for preorder will be clearly identified on our website.
An estimated dispatch date or dispatch window will be communicated on the relevant product page before purchase.
Please note:
* Preorder products are not available for immediate dispatch.
* Payment may be collected when the preorder is placed.
* Delivery estimates begin after the order has been dispatched.
* Preorder dispatch dates may change due to production, freight, customs or other circumstances.
If a material delay occurs, we will provide affected customers with updated information and appropriate options.
Where customers are entitled to cancel or receive a refund under applicable consumer law, those rights will be honoured.
For further information, please refer to our Preorder Information page.
8. Personalised & Engraved Orders
PawOrb offers optional personalised engraving on selected products.
Custom engraving is completed according to the information provided by the customer during the ordering process.
Personalised orders may require additional preparation time before dispatch.
Where engraving affects the expected dispatch timeframe, this will be communicated before purchase.
We aim to complete personalisation efficiently without unnecessary delays.
Customers are responsible for reviewing engraving details before confirming their orders.
For information regarding personalised product returns, please refer to our Returns & Refunds Policy.
9. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
Please carefully review your:
* Full name.
* Street address and unit number, where applicable.
* Suburb or city.
* State and postcode.
* Country.
* Contact details.
If you notice an error after placing your order, please contact contact@paworb.com as soon as possible.
We will make reasonable efforts to update delivery details before dispatch.
Once an order has been transferred to the delivery provider, address changes may not be possible.
Additional delivery charges caused by incorrect customer-supplied information may apply where reasonable and disclosed, subject to applicable consumer law.
10. Missed Deliveries & Unclaimed Parcels
If a delivery attempt is unsuccessful, the delivery provider may:
* Attempt redelivery.
* Leave a collection notice.
* Transfer the parcel to a local collection point.
* Return the parcel to PawOrb if it remains unclaimed.
Customers should follow the delivery provider’s instructions and collect parcels within the specified timeframe.
If your parcel is returned to us, please contact our customer support team to discuss redelivery arrangements.
Additional postage charges may apply where a parcel is returned solely because it was not collected or the customer supplied incorrect delivery information.
These arrangements do not limit statutory consumer rights.
11. Lost, Missing or Delayed Orders
We understand how disappointing it can be when an expected delivery doesn’t arrive.
If your order is delayed, missing or marked as delivered but cannot be located, please contact us at contact@paworb.com.
Include your order number and any relevant tracking information.
Our team will investigate the matter with the delivery provider and work towards an appropriate resolution.
Depending on the circumstances, this may include locating the parcel, arranging a replacement or providing a refund.
PawOrb remains responsible for meeting its obligations under applicable consumer law.
Customers will not be required to resolve shipping disputes directly with a delivery provider where PawOrb is legally responsible for the delivery.
12. Damaged Deliveries
We take care to ensure our products are appropriately packaged for delivery.
If your order arrives damaged, please contact us as soon as reasonably possible.
Where available, include:
* Your order number.
* Photographs of the damaged product.
* Photographs of the packaging.
* A brief description of the issue.
Please retain the product and packaging where practical until our team has reviewed your enquiry.
We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law and any other applicable consumer protections.
Your statutory rights are not dependent on retaining the original packaging.
13. Delivery During Promotional Periods
During major promotions, seasonal events and product launches, PawOrb may experience increased order volumes.
This may include:
* Launch promotions.
* Preorder campaigns.
* Holiday sales.
* Limited-time offers.
* Special product releases.
While we aim to maintain our usual processing and delivery standards, additional time may occasionally be required.
Where a material delay is expected or occurs, we will endeavour to communicate this clearly.
14. Australian Consumer Law & Delivery Rights
PawOrb is committed to complying with Australian Consumer Law.
Customers are entitled to receive products within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time.
If an order cannot be supplied within the required timeframe, customers may be entitled to an appropriate remedy, including cancellation and a refund, depending on the circumstances.
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.
Customers in New Zealand also retain any mandatory rights available under applicable New Zealand consumer protection legislation.
15. Returns & Refunds
If you need to return a product, PawOrb offers a 30-day voluntary change-of-mind return policy for eligible items.
For approved change-of-mind returns, reasonable standard return postage costs will be reimbursed after the returned product has been received and inspected, provided a valid postage receipt is supplied.
Personalised or engraved products are generally excluded from voluntary change-of-mind returns.
These conditions do not limit rights relating to faulty, damaged, incorrect or otherwise non-compliant products.
Please refer to our Returns & Refunds Policy for complete information.
16. Contact Us
If you have any questions about shipping, tracking, delivery or an existing order, our customer support team is here to assist.
PawOrb™
Business Name: PawOrb
ABN: 23 772 180 267
Postal Address:
PO Box 6331
Yatala QLD 4207
Australia
Email: contact@paworb.com
Website: www.paworb.com
We appreciate your support and look forward to being part of your next adventure.
Adventures start together.